Job Description

Fire Alarm Service Technician

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

The Opportunity

As a Fire Alarm Service Technician at Encore, you will be a key part of keeping our customers' life safety systems operating the way they should when it matters most. You will inspect, test, program, service, and troubleshoot a wide range of fire alarm systems, making sure they are compliant, reliable, and ready to perform. This is a field-based role with a lot of variety and autonomy.

You will move from site to site, solve problems in real-time, and work directly with customers, contractors, and internal teams. For a technician who takes pride in doing precise work, communicating clearly, and leaving systems better than they were found, this role offers long-term career growth in a critical industry.

Key Responsibilities

You are the one who gets the call when the panel keeps beeping; a device refuses to cooperate, or an inspection turns up something that cannot wait. You move between scheduled service, system testing, troubleshooting, and the occasional emergency call, keeping customers informed, and systems compliant from start to finish. In this role, you will:

• Service, program, test, inspect, and troubleshoot both basic and complex fire alarm systems.
• Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
• Identify code deficiencies and provide clear, professional recommendations for system improvements.
• Respond to emergency calls as required, including participation in nights, weekends, and on-call rotations.
• Collaborate with contractors, building personnel, and internal teams to ensure timely and efficient service delivery.
• Document service activities accurately, including findings, work performed, and parts used.
• Maintain clear communication with customers, supervisors, and office staff regarding status, next steps, and any concerns.
• Uphold Encore's commitment to safety, quality, and customer satisfaction on every job site.

What You Bring to the Table

• High school diploma or GED required, with technical or industry related experience preferred
• Valid electrical license, in accordance with state specific requirements
• Valid driver's license and willingness to travel within your assigned territory
• Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory
• Hands-on experience working with fire alarm systems from major manufacturers such as Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell
• Excellent troubleshooting and problem-solving skills, with the ability to work through issues methodically
• Strong communication skills for interacting with customers, contractors, and internal teams
• Ability to work independently, manage multiple service assignments, and prioritize your day
• A professional, team-oriented mindset and commitment to customer service excellence

What Makes You Stand Out

• You have three or more years of experience inspecting, servicing, or repairing fire alarm systems.
• You have NICET certification in water-based systems for inspection, testing, or layout.
• You have experience supporting both service and small project work, not just one or the other.
• You have helped mentor or support apprentices or less experienced technicians in the field.
• You have worked across multiple manufacturers and are comfortable adapting to different panels and devices.
• You are known for clean, complete documentation, and for keeping customers informed without being prompted.

Hourly pay commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected salary range between $35.00 - $45.00 per hour.

Beyond the Paycheck

At Encore, we're all about creating a culture where success is celebrated. We recognize that our work makes people's lives safer, and we reward those who contribute to our growth. Here's what you can expect:

• Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity.
• Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing.
• Purpose-Driven Work Environment: We believe in working smarter, not harder. You'll be part of a culture that values results, and we empower our team to focus on impactful work.
• Swag: High-quality company swag and attire (t-shirts, hoodies, jackets) – at least twice a year.
• People-Focused Culture : We know our greatest strength is our people. That's why we've built a culture that encourages experimentation, learning, and improving together. You'll have the space to share your ideas and help shape a company that is constantly growing.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

EEO Statement

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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